1. Introduction
Welcome to Scrubri Inc.! By booking our services, you agree to the following terms and conditions. These terms outline our policies regarding service delivery, payments, cancellations, refunds, and liability. Please read them carefully before proceeding with any service request.
2. Service Scope
Scrubri Inc. provides professional cleaning services, including but not limited to:
- Window cleaning (interior and exterior)
- Solar panel cleaning
- Pressure washing
- Gutter cleaning
- Other exterior maintenance services
Our services are available for residential and commercial properties within San Diego County.
3. Booking and Scheduling
- Appointments must be scheduled in advance via our website, phone, or email.
- Customers must ensure access to the property and remove any obstacles that may hinder service completion.
- If additional services are requested onsite, payment for those services must be made immediately upon completion.
4. Pricing and Payment
Scrubri Inc. offers multiple payment options to accommodate customer preferences while ensuring operational efficiency:
Preferred Payment Methods
- Customers are strongly encouraged to pay online at the time of booking using available payment options such as credit/debit cards, Venmo, or Stripe for a seamless experience.
- Cash payments are accepted onsite, but customers must confirm their intent to pay in cash when booking.
- Checks are not accepted to avoid bounced payments and delays in covering labor costs.
Payment Timing
- Customers may choose to pay online at the time of booking or pay onsite before service begins via cash, Venmo, or card.
- If additional services are requested during the appointment, payment for those must be made immediately upon completion.
5. Cancellation and Rescheduling
- Customers may cancel or reschedule appointments at least 24 hours in advance without penalty.
- Same-day cancellations may incur a $50 fee to compensate for lost labor time.
- In the event of inclement weather, Scrubri Inc. reserves the right to reschedule services to ensure safety and quality.
6. Refund Policy
- Satisfaction Guarantee: If you are not satisfied with our service, please notify us within 24 hours, and we will address the issue promptly.
- Refunds: Refunds are issued only in cases where Scrubri Inc. is unable to complete the service due to unforeseen circumstances.
- Partial Refunds: If a service is partially completed due to customer-related issues (e.g., restricted access), a partial refund may be considered at Scrubri Inc.’s discretion.
7. Liability and Damage
- Scrubri Inc. takes utmost care in performing services. However, we are not liable for pre-existing damage to windows, frames, or surfaces.
- Customers must disclose any fragile or damaged areas before service begins.
- Scrubri Inc. carries liability insurance to cover accidental damages caused by our technicians.
8. Customer Responsibilities
- Ensure all windows and surfaces are accessible.
- Remove fragile items near service areas.
- Notify Scrubri Inc. of any special cleaning requirements or concerns.
9. Privacy and Data Protection
- Customer information is securely stored and used only for service-related communication.
- We do not share customer data with third parties without consent.
10. Changes to Terms and Conditions
Scrubri Inc. reserves the right to update these terms at any time. Customers will be notified of significant changes via email or website updates.
11. Contact Information
For inquiries, cancellations, or concerns, please contact us at:
Phone: 619-359-3383
Email: booking@scrubri.com
Website: www.scrubri.com
